FAQ

Where are you located?

We are located at the same location as Warrior Printing Hawaii and the retail store of Hae Hawaii in Sand Island. We are situated on the second floor as you come into the retail space. Someone from downstairs will be able to assist you.

How do I pay?

"We primarily accept payments through online invoices, offering you a convenient and secure way to settle your charges. Additionally, we always welcome donations and tips, which can also be processed online or in person. Our digital payment system ensures a hassle-free and efficient transaction process."

How do I book?

To book a session, simply contact us through our website or phone. We'll guide you through the process and help you choose the right package for your needs.

What should I wear?

We recommend wearing clothing that reflects your personality and style. For sports sessions, consider your sports uniform and/or gear. We can provide more specific guidance based on your session type.

When can I expect to receive my photos?

The turnaround time for edited photos varies by package. We strive to deliver your photos promptly, and we offer expedited delivery options for those who can't wait to see their images. Our standard times are roughly 1 week.

What happens if I need to reschedule or cancel?

All booked photography sessions will require a $50 non-refundable deposit to hold your time slot. We understand that scheduling conflicts can arise. Please contact us as soon as possible, and we'll do our best to accommodate your request and find a suitable alternative time slot.

Can I request specific poses or shots during the photoshoot?

Absolutely! We encourage you to share your ideas and preferences with us before the session. We'll work together to ensure we capture the shots you envision.

Do I have the right to use the photos for personal or promotional purposes?

Absolutely! Yes, you retain the rights to your images. However, we also reserve the right to showcase them on our website and social media for marketing purposes only, without compensation to you.